PRIVACY POLICY
This Privacy Policy sets out our commitment to protecting the privacy of personal
information provided to us, or otherwise collected by us, offline or online, including
through our www.jamesskinnerelectrical.com.au website. In this Privacy Policy we, us or
our means James Skinner Electrical, ABN: 89 628 227 261
Personal information
The types of personal information we may collect about you include:
• your name;
• images of you;
• your contact details, including email address, mailing address, street address
and/or telephone number;
• your marital status and/or anniversary;
• your age and/or date of birth;
• your credit card details;
• your demographic information, such as postcode;
• your preferences and/or opinions;
• information you provide to us through customer surveys;
• details of products and services we have provided to you and/or that you have
enquired about, and our response to you;
• your browser session and geo-location data, device and network information,
statistics on page views and sessions, acquisition sources, search queries and/or
browsing behaviour;
• information about your access and use of our Site, including through the use of
Internet cookies, your communications with our Site, the type of browser you are
using, the type of operating system you are using and the domain name of your
Internet service provider;
• additional personal information that you provide to us, directly or indirectly,
through your use of our Site, associated applications, associated social media
platforms and/or accounts from which you permit us to collect information; and
• any other personal information requested by us and/or provided by you or a third
party.
We may collect these types of personal information directly from you or from third
parties.
Collection and use of personal information
We may collect, hold, use and disclose personal information for the following
purposes:
• to enable you to access and use our Site, associated applications and associated
social media platforms; to contact and communicate with you;
• for internal record keeping and administrative purposes;
• for analytics, market research and business development, including to operate
and improve our Site, associated applications and associated social media
platforms;
• to run competitions and/or offer additional benefits to you;
• for advertising and marketing, including to send you promotional information
about our products and services and information about third parties that we
consider may be of interest to you;
• to comply with our legal obligations and resolve any disputes that we may have;
and to consider your employment application.
Disclosure of personal information to third parties
We may disclose personal information to:
• to comply with our legal obligations and resolve any disputes that we may have;
and to consider your employment application.
• third party service providers for the purpose of enabling them to provide their
services, including (without limitation) IT service providers, data storage, webhosting and server providers, debt collectors, maintenance or problem-solving
providers, marketing or advertising providers, professional advisors and payment
systems operators;
• our employees, contractors and/or related entities;
• our existing or potential agents or business partners;
• sponsors or promoters of any competition we run;
• anyone to whom our business or assets (or any part of them) are, or may (in good
faith) be, transferred;
• credit reporting agencies, courts, tribunals and regulatory authorities, in the event
you fail to pay for goods or services we have provided to you;
• courts, tribunals, regulatory authorities and law enforcement officers, as required
by law, in connection with any actual or prospective legal proceedings, or in order to
establish, exercise or defend our legal rights;
• third parties, including agents or sub-contractors, who assist us in providing
information, products, services or direct marketing to you. This may include parties
located, or that store data, outside of Australia and
• third parties to collect and process data, such as [Google Analytics or other
relevant businesses]. This may include parties that store data outside of Australia.
By providing us with personal information, you consent to the disclosure of your
personal information to third parties who reside outside Australia and acknowledge
that we are not required to ensure that those third parties comply with Australian
privacy laws.
How we treat personal information that is also sensitive information
Sensitive information is a subset of personal information that is given a higher level
of protection under the Australian Privacy Principles. Sensitive information means
information relating to your racial or ethnic origin, political opinions, religion, trade
union or other professional associations or memberships, philosophical beliefs,
sexual orientation or practices, criminal records, health information or biometric
information.
Your rights and controlling your personal information
Choice and consent: Please read this Privacy Policy carefully. By providing personal
information to us, you consent to us collecting, holding, using and disclosing your
personal information in accordance with this Privacy Policy. You do not have to
provide personal information to us, however, if you do not, it may affect your use of
this Site or the products and/or services offered on or through it.
Information from third parties: If we receive personal information about you from a
third party, we will protect it as set out in this Privacy Policy. If you are a third party
providing personal information about somebody else, you represent and warrant
that you have such person’s consent to provide the personal information to us.
Restrict: You may choose to restrict the collection or use of your personal
information. If you have previously agreed to us using your personal information for
direct marketing purposes, you may change your mind at any time by contacting us
using the details below.
Access: You may request details of the personal information that we hold about
you. An administrative fee may be payable for the provision of such information. In
certain circumstances, as set out in the Privacy Act 1988 (Cth), we may refuse to
provide you with personal information that we hold about you.
Correction: If you believe that any information we hold about you is inaccurate, out
of date, incomplete, irrelevant or misleading, please contact us using the details
below. We will take reasonable steps to correct any information found to be
inaccurate, incomplete, misleading or out of date.
Complaints: If you believe that we have breached the Australian Privacy Principles
and wish to make a complaint, please contact us using the details below and
provide us with full details of the alleged breach. We will promptly investigate your
complaint and respond to you, in writing, setting out the outcome of our
investigation and the steps we will take to deal with your complaint.
Unsubscribe: To unsubscribe from our e-mail database or opt-out of
communications (including marketing communications), please contact us using
the details below or opt-out using the opt-out facilities provided in the
communication.
Storage and security
We are committed to ensuring that the personal information we collect is secure. In
order to prevent unauthorised access or disclosure, we have put in place suitable
physical, electronic and managerial procedures to safeguard and secure the
personal information and protect it from misuse, interference, loss and
unauthorised access, modification and disclosure.
We cannot guarantee the security of any information that is transmitted to or by us
over the Internet. The transmission and exchange of information is carried out at
your own risk. Although we take measures to safeguard against unauthorised
disclosures of information, we cannot assure you that the personal information we
collect will not be disclosed in a manner that is inconsistent with this Privacy
Policy.
Cookies and web beacons
We may use cookies on our Site from time to time. Cookies are text files placed in
your computer’s browser to store your preferences. Cookies, by themselves, do not
tell us your email address or other personally identifiable information. However,
they do allow third parties, such as Google and Facebook, to cause our
advertisements to appear on your social media and online media feeds as part of
our retargeting campaigns. If and when you choose to provide our Site with
personal information, this information may be linked to the data stored in the
cookie.
We may use web beacons on our Site from time to time. Web beacons (also known
as Clear GIFs) are small pieces of code placed on a web page to monitor the
visitor’s behaviour and collect data about the visitor’s viewing of a web page. For
example, web beacons can be used to count the users who visit a web page or to
deliver a cookie to the browser of a visitor viewing that page.
Links to other websites
Our Site may contain links to other websites. We do not have any control over those
websites and we are not responsible for the protection and privacy of any personal
information which you provide whilst visiting those websites. Those websites are
not governed by this Privacy Policy.
Amendments
We may, at any time and at our discretion, vary this Privacy Policy by publishing the
amended Privacy Policy on our Site. We recommend you check our Site regularly to
ensure you are aware of our current Privacy Policy.
For any questions or notices, please contact us at:
James Skinner Electrical
ABN: 89 628 227 261
Email: james@jamesskinnerelectrical.com.au
Last update: 20/10/19